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COVID 19 Information and Notices


Effective Monday, 3/23/2020 NACOG offices will be closed to the public to assist with the effort to slow the spread of COVID-19 in our community and to create a healthy and safe enviornment.

Please call (928) 774-1895 for information about our programs or visit our website at

Updated 2/5/2021 – 2-1-1 Arizona’s New Eviction Prevention App Offers Guidance and Information for Renters at Risk of Eviction

Developed in collaboration with Arizona State University’s Smart City Cloud Innovation Center (ASU CIC), powered by Amazon Web Services (AWS), the bilingual (English and Spanish) chatbot app guides the user through a series of questions in approximately two minutes and provides a detailed report based on the user’s responses. The report includes detailed, step-by-step guidance to ensure individuals and families are covered by the current National Eviction Moratorium and provides rental-assistance and homelessness information and resources along with connections to legal-assistance agencies.  Read more…

Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. Lifeline provides subscribers a discount on monthly telephone service, broadband internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers. The discount helps ensure that low-income consumers can afford 21st century broadband and the access it provides to jobs, healthcare, and educational resources. Read more

Updated 9/15/2020 – APS Extends Hold on Disconnects for Past Due Bills

With many Arizonans facing challenging times due to COVID-19, loss of income, altered work and school schedules and recent record heat, APS wants to ease the burden for those struggling to pay their electric bills. Residential and business customers will not have their service disconnected for non-payment through the end of the year. Late fees will continue to be waived during this time. Read more

Updated 9/9/2020 – Mortgage and Housing Assistance During the Coronavirus National Emergency

If you’re concerned about how to pay your mortgage or rent due to the coronavirus national emergency, read on for information on what to do now, and what your options are for mortgage and rent payment relief.

Updated 6/24/2020 – Low Income Home Energy Assistance Program (LIHEAP), click image below for video.

Updated 5/28/2020 – COVID-19 Social Safety-Net Services Coalition Resource Guide

United Way of Northern Arizona has established the COVID-19 Fund, and is teaming up with Coconino County to lead the COVID-19 Social Safety-Net Services Coalition. This new coalition is working to lead, support and coordinate efforts to meet the ever-evolving needs of our citizens as we respond to this public health and economic crisis. To learn more, visit COVID-19 Social Safety-Net Services Coalition Resource Guide.

Updated 3/30/2020 – Important Information for Tenants + COVID-19

Since Governor Ducey Executive Order delaying evictions for renters impacted by COVID-19, there have been a lot of questions about how it works and what it means.

FIRST – The Executive Order does not stop eviction actions. The Executive Order delays enforcement of the eviction action.
SECOND – It is VERY IMPORTANT to read all of the tips provided in the attached PDF titled “TIPS for using the attached Tenant COVID-19 Notice”.

The form and guidance were prepared by Community Legal Services but may be used by tenants throughout Arizona. (Thank you, Community Legal Services!) If tenants need legal help related to eviction, please have them pre-apply for legal help here:;or call (866) 637-5341. Tenants can also contact their local legal aid office directly.

Updated 3/27/2020 – How APS is helping during COVID-19
Together we are facing something most of us have never seen in our lifetimes. The COVID-19 Coronavirus pandemic has us all seeking answers through this uncertainty.
We know the pandemic will affect your personal and work life. APS is here to help. If you are having difficulty paying your energy bill during this time, they will not shut off power for non-payment, and are waiving late fees as well. We thank them for their comfort and support during this time.

You can call them at (602) 371-7171 (Phoenix) or (800) 253-9405 (other areas), weekdays from 7 a.m. to 7 p.m. Additional resources and programs are listed on their website at In addition, APS is setting up a Customer Support Fund that will be available starting Wednesday, March 18th.

Updated 3/25/2020 – APS Announces Temporary Customer Support Fund
Earlier this week we [APS] announced the establishment of a temporary new Customer Support Fund to provide bill assistance to residential and small business customers
experiencing financial strain due to the COVID-19 virus. We have added additional criteria for eligibility that is highlighted below.

Customers who are having any of the following difficulties paying their bill due to COVID-19 can call our Customer Care center for assistance:

  • A loss or reduction of income
  • Unexpected expenses that cause a lack of resources to pay their bill
  • A condition exists that endangers the health or safety of the customer’s household

Below are the details of the program:

  • NEW CRITERIA:Small business and customers (excluding customers receiving E-3 or E-4) must have a two-month delinquent bill or greater
  • NEW CRITERIA:Customers receiving the APS energy support discounts (E3 or E4) must have a balance due (they do not need to be delinquent)
  • Customer can receive a one-time $100 bill credit per account
  • The Customer Support Fund is set up for APS residential and small business customers and will be managed and distributed by APS
  • Income or crisis verification documentation will not be required
  • Receiving funds through this program will not affect eligibility for our assistance programs including Crisis Bill Assistance, Energy Support program or SHARE

Customers can be directed to call our Customer Care center at (602) 371-7171 in (metro Phoenix) or (800) 253-9405 (in other areas)

We [APS] appreciate your patience and flexibility as you continue to provide essential assistance to customers. If you have any questions regarding the Customer Support Fund, please feel free to contact us.

Updated: 3/17/2020 – NACOG Announcement
NACOG continues to monitor and update protocols to safeguard from the spread of the Novel Coronavirus (COVID-19). Our focus remains on the health and welfare of our staff, clients, committee members, and member agency representatives. Please visit the website frequently for updates on NACOG services and meetings.

Out of an abundance of caution, NACOG is canceling public meetings without time-sensitive agenda items. For meetings with time-sensitive agenda items, we are providing call-in options. Check the meeting agenda or committee page for information on how to participate.

In addition to these cancelations, NACOG also is taking the following proactive steps to protect public health:

  • Cleaning and disinfecting all public areas.
  • Providing information regarding preventive measures for all viruses as recommended by major health organizations. NACOG requests staff and visitors to consider the following tips regarding personal health:
    • If you have been exposed to COVID-19, or have developed symptoms, such as cough, fever, difficulty breathing, or any other flu-like symptoms, please do not enter NACOG facilities.  Call 928-774-1895 for information on our services.
    • Wash your hands often with soap and water for at least 20 seconds, especially after you cough or sneeze.
    • Alcohol-based hand cleaners are also effective.
    • Cover your nose and mouth with a tissue or with your elbow when you cough or sneeze, not your hands.
    • Avoid touching your eyes, nose or mouth. Germs spread this way.
    • For more detailed public health information, visit

Please contact the NACOG Central Office at 928-774-1895 with any questions.